Confirmation & shipping

Confirmation:

You will receive an automatic confirmation after placing your order. Please check your spam folder if you do not see it in your inbox.

Shipping time:

Orders are shipped within 1-5 business days on average if in stock.

If orders with candles, wax melts, burners and other similar items are on pre-order, this will be on average 2-3 weeks. If this is longer due to circumstances, Ravenna's Shop will contact you by email.

Dreadlocks: if a set is in stock it will be shipped within 1-5 business days on average. If it is a pre-order or custom set this can vary between 3-8 weeks, depending on the amount of current orders.

If a product is unexpectedly out of stock, Ravenna's Shop will contact you by email. You can then cancel free of charge if desired.

Delivery time:

Unfortunately, Ravenna's Shop has no influence on any delays caused by the courier.

In tropical temperatures shipping of products with wax will take longer, the customer is always informed about this. This has to do with the fact that wax products do not do well with prolonged heat exposure.

Postage costs:

Letterbox package from €4.95 (within the Netherlands): products such as wax melts and one dreadlock set or 2 partials fit in a letterbox package

Parcel post from €6.95 (within the Netherlands): products such as candles, magical potions, fragrance burners and multiple dreadlock sets are sent as a parcel.